Our administration team and receptionists are fully trained and have a difficult job to do. They are the first point of contact for most patients. They help each patient make the best use of the practice resources, answering the telephones, making appointments, updating the computer and taking requests for repeat prescriptions, consultations, visits, etc. As part of their Personal Development Plans, they have successfully completed accredited training through the Practice Receptionist Programme. They are also bound by the same rules of confidentiality as the doctors and nurses.