Urgent cases will be seen the same day although it may not be with your usual doctor. Please explain to the receptionist if you need to be seen urgently or if you feel your problem needs a longer than normal appointment.
Sick children will always be seen as soon as possible if brought to the surgery. (This may be quicker than a visit) If in doubt about bringing your child please phone the surgery first for advice.
Failure to Attend
Every week more than 16 patients fail to attend for booked appointments with the doctor or nurse. This wastes the equivalent of one doctor’s complete surgery (2 ½ hours)! Please ensure that you always cancel your appointment if you cannot attend.
Golden Rules for Appointments:
- If you decide that your appointment is no longer needed, please ring and cancel so that someone else can have the appointment instead.
- Does more than one family member need to see the doctor? If so, please make a separate appointment for each person
- If you have several different problems to discuss, please make a longer appointment or separate appointments. Your doctor has only 10 minutes for each routine consultation.
General Information on Appointments
We aim to provide efficient access to medical care for all our patients, but the demand for appointments often results in frustrated patients and stressed doctors and surgery staff. For this reason we have made some positive and helpful changes to our appointments system (see section on Practice Nurse Triage).
Do I Really Need To Be Seen?
You may find a telephone consultation useful if you do not think an examination will be required or if you want to discuss some test results or medication. These appointments are particularly useful if you have young children or a carer or you are working during surgery hours.
You may also sometimes feel that the Receptionist asks too many questions! Please remember that the receptionists are your link with the rest of the practice and they will try to ensure that you get the most appropriate type of appointment for your needs. The more information you are able to give them, the better they will be able to assist you. Any information they ask from you is treated with the strictest confidence. For example, the receptionist may ask you if your problem is something that the doctor or nurse could deal with over the phone or is it something that they need to see.
For information on our Senior Practitioner (Advanced Nurse Practitioner) and when to book an appointment with her, please see section on Practice Staff
Remember that our Practice Nurses deal with the management of chronic diseases such as asthma, high blood pressure and diabetes and should be your first point of contact if you are having problems managing your symptoms with these diseases.
If you have any of the following problems or require assistance with the following, you should make an appointment to see the Practice Nurse:
- Stitch Removal
- Ear Syringing
- Blood Pressure
Blood samples are taken by the Practice Nurse on a daily basis.